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SHOP POLICY
Customer service

Afrik'ici est une plateforme qui regroupe tous les entrepreneurs africains afin de leur donner plus de visibilité. Ils pourront y vendre et permettre à d'autre d'acheter tous les produits africains. 

La section Ventes Occasionnelles permettra aux membres du site de faire des petites annonces gratuitement sur le site. 

  • Si votre commande est défectueuse, vous pouvez retourner le ou les produits dans un délai de 20 jours ouvrables et demander un remboursement (sauf les produits alimentaires). 

  • Le processus de remboursement peut prendre jusqu'à 15 jours ouvrables.

  • Pour faire une plainte concernant une commande ou un vendeur cliquez ici.

Privacy and Security

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

  • First name

  • Address

  • Postal code

  • email address

  • Telephone/fax number

  • Banking information

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.

Forms and interactivity:

Your personal information is collected via forms, namely:

 

  • Website Registration Form

  • Order form

We use the information thus collected for the following purposes:

 

  • Order tracking

  • Information / Promotional offers

  • Statistics

  • Contact

Your information is also collected through the interactivity that may occur between you and our website, as follows:

 

  • Comments

  • Correspondence

We use the information thus collected for the following purposes:

 

  • Information or for promotional offers

  • Statistics

  • Contact

Right of opposition and withdrawal

We are committed to offering you the right to object and withdraw your personal information.

The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.

 

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

Permission to access

We undertake to recognize a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.

Security

The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.

 

To ensure the security of your personal information, we use the following measures:

 

  • SSL protocol

  • Computer backup

  • Login password

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.

Means of payment

We accept:

  • Credit/Debit Cards: Visa, MasterCard, American Express 

  • Apple pay

  • Google pay

  • Paypal on the email address admin@afrikici.ca

  • Interac on the email address admin@afrikici.ca

Return and refund

 

Back

 

Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
 

Beauty products and food products are not refundable.

Please be sure of the product you want to purchase.

There are certain situations where only partial refunds are given (if applicable);

  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

To return your product, you must post your package to the address we will give you. 

Contact us at the following address: admin@afrikici.ca

Please include photos and other evidence in your message to ensure your return and refund request is processed as quickly as possible. 

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Refunds with receipt will be made according to the price paid at the time of purchase.

Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account first.
Next, contact your credit card company, it may take some time before your refund is officially posted.


Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at admin@afrikici.ca

SELLER POLICY




 

Sellers on the platform must comply with the following conditions:

  • Your subscription is without obligation, you can cancel it at any time. 

  • After subscribing, you must provide us with valid identification and your company and tax numbers if you are registered. 

  • You will be able to see all your orders to be able to process them.

  • The deposit of your money will be made every Friday byInterac or PayPal.

  • As soon as you receive an order, you must prepare it so that the delivery person can collect it and send it to customers as quickly as possible.

  • If the order is not ready for collection, you must inform us 24 hours before the delivery person arrives. Otherwise you will be charged a penalty fee of $14.99

  • If the order is defective or not similar to the photo on the platform, the customer will have the option to return the product and you must refund the amount due as soon as you receive it and have confirmed that everything is correct. 

POLITIQUE DES COOKIES

1. What are cookies?

A cookie is a small file made up of letters and numbers, downloaded to your computer when you access certain websites. In general, cookies allow a website to recognize the user's computer.

The most important thing to know about the cookies we place is that they serve to improve the usability of our website, for example by remembering site preferences and language settings.

2. Why do we use cookies?

We may use cookies and other similar technologies for a number of reasons, for example: i) for security or fraud protection purposes, and to identify and prevent cyber attacks, ii) to provide you with the service you have chosen to receive from us, iii) to monitor and analyze the performance, operation and effectiveness of our service and iv) improve your user experience.

3. Cookie table:

In this section, you must mention the cookies you use on your site. For more information, Click here.

4. Your choices:

To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete or block them, visit https://aboutcookies.org/ or https://www.allaboutcookies.org/fr/.

 

It is also possible to prevent your browser from accepting cookies by changing the relevant settings in your browser. You can usually find these settings in your browser's "Options" or "Preferences" menu.

 

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise negatively affect your user experience.

 

The following links may be helpful, or you can use your browser's "Help" option.

 

 

To opt out and prevent your data from being used by Google Analytics across all websites, see the following instructions: 

https://tools.google.com/dlpage/gaoptout?hl=fr

 

We may change this cookie policy. We encourage you to regularly check this page for the latest information on cookies.

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